Privacy policy

This Privacy Policy outlines how LOVG (operated by MCNAMARA'S PTY LTD., ACN: 698 150 257) collects, utilizes, discloses, and protects your personal data when you interact with or make a purchase from our website (www.lovg.shop). We take data privacy seriously and adhere strictly to global data protection principles, ensuring a safe and secure shopping experience for our customers in Singapore and worldwide.

1. Data We Collect

When you visit or purchase from LOVG, we collect specific categories of personal details necessary to fulfill your transactions and optimize your experience:

  • Identity & Contact Information: Your full name, email address (e.g., care@lovg.shop communication links), physical shipping address, billing address, and contact phone number (+61 formatting or local SG numbers).
  • Transaction & Purchase History: Details regarding the products you view, items added to your cart, shopping configurations, and complete order history records.
  • Device & Browsing Metadata: Information collected automatically through browser cookies, including your IP address, geographical location, web browser configuration, and site navigation paths.

2. How Your Information Is Used

We process your personal information based on lawful business requirements, including:

  • Order Fulfillment: Processing payments, arranging secure cross-border logistics shipping, sending out automated order confirmations, tracking numbers, and managing 30-day return procedures.
  • Customer Support: Addressing client inquiries, resolving tracking updates, and handling billing reviews via care@lovg.shop.
  • Risk and Fraud Prevention: Screening incoming transactions and order data to detect potential high-risk configurations or fraudulent activities.

3. Sharing and Disclosing Personal Information

LOVG does not rent, sell, or trade your personal data to third parties. We share your personal data exclusively with authorized service providers who enable our e-commerce operations:

  • Shopify: Our core e-commerce infrastructure provider that processes and secures your data.
  • Payment Processors: Authorized, PCI-DSS compliant credit card and digital wallet networks that manage financial clearing without disclosing credentials to us.
  • Logistics and Courier Partners: Delivery services that require your name, shipping address, and telephone number to complete the 7-13 day transit delivery to Singapore or international destinations.
  • Legal Compliance: We may share data if compelled by applicable laws or official regulatory requests to protect consumer safety.

4. Cookies and Automated Tracking Technologies

Our website utilizes cookies, web beacons, and pixels to track store interaction. Cookies assist us in preserving your active cart configuration, remembering preference metrics, and analyzing web traffic. You can modify your browser settings to refuse cookies, though doing so may prevent certain interactive checkout features from functioning correctly.

5. Data Security Measures

We maintain comprehensive technical security protocols to safeguard your personal data against loss, unauthorized access, altering, or disclosure. All transaction pathways leverage 256-bit SSL encryption. However, please recognize that no method of online transmission or digital data storage is 100% impenetrable.

6. Your Rights and Data Access Requests

Depending on your geographic location, you may possess specific rights regarding your personal information, including the right to request a digital copy of the data we hold, request corrections to erroneous address or contact lines, or demand the permanent deletion of your files. To execute any of these data rights, please contact our compliance desk at care@lovg.shop.

7. Corporate Contact Information

Brand Name: LOVG
Corporate Operator: MCNAMARA'S PTY LTD.
ACN: 698 150 257
Address: 17 Saunders Rd, Oakville, NSW, 2765, Australia
Email Support: care@lovg.shop
Phone Support: +61 (485) 988 593