Contact information

At LOVG, client care is our primary focus. We believe in providing clear, unhindered operational paths for our customers in Singapore and worldwide. If you have inquiries regarding product specifications, shipment status, tracking updates, billing questions, or our 30-day return policy, please reach out directly through any of our verified corporate channels below.

Our dedicated support team reviews and answers all incoming correspondence within 24 business hours.

Brand Store Name: LOVG

Legal Parent Entity: MCNAMARA'S PTY LTD.

Company Registration (ACN): 698 150 257

Official Business Address: 17 Saunders Rd, Oakville, NSW, 2765, Australia

Customer Support Email: care@lovg.shop

Customer Support Phone: +61 (485) 988 593

Store Operational Currency: United States Dollar (USD)

Service Hours: Monday to Friday: 9:00 AM – 6:00 PM (SST - Singapore Standard Time)

Frequently Encountered Communications Inquiries:

  • Order Assistance: Please quote your order configuration number (e.g., #LOVG-1245) in the subject line of your email to accelerate processing.
  • Logistics Tracking: If your order has exceeded the 1-3 day processing window and you have not received your tracking number via email, please notify us immediately.
  • Returns & Refunds: To initiate a return under our 30-day framework, please email care@lovg.shop before returning packages to our physical Australian address, so we can provide you with a free prepaid shipping label.